Shipping & Delivery

Last updated: November 14, 2026

This page covers how an order gets from Scrub Ink to your door: how long making takes, how long the parcel travels, which countries we deliver to, what it costs, and how to count back from a date that matters to your unit. Every number below is the same number you will find on product pages, in the cart and in your order email. If something here does not answer your question, write to support@scrubink.shop. We reply within 24 hours on business days.

1. Two numbers: making time and transit time

Every delivery estimate on this site is built from two numbers. The first is making time: 1-3 business days from the moment your order is placed until it leaves us. The second is transit time: 7-14 business days from the moment it leaves us until it reaches your address. Add them together and the shortest estimate is 8 business days and the longest is 17 business days.

Both numbers apply to everything in the shop. A plain Days Side tee, a Stacked Name & Credentials Crewneck with three lines of your own text, a tumbler for the break room and a keepsake ornament for a new grad all use the same 1-3 business days of making time. Personalised items are not placed in a slower queue, and one-size gifts are not placed in a faster one.

We count business days as Monday to Friday. Public holidays do not count. An order placed late on a Friday night after you clock out, or on a Saturday between 12s, starts its first business day on Monday.

2. Where we deliver and what it costs

We deliver to four countries. Shipping is free to all four, there is no minimum order, and you do not need a code. One key tag ships free. Twenty-two crewnecks for the whole floor ship free.

All orders ship from the USA. We do not sell or ship to any country outside this table. If you start checkout with an address in another country, no delivery option will be offered and the order cannot be placed.

3. Counting back from a date

Most questions we receive about delivery are really one question: “Will it be here by the day I need it?” We do not promise delivery by a named date, including Nurses Week, a pinning ceremony, graduation or a first shift. What we can give you is a clear way to count.

1. Write down the date you want the order in your hands. Pick the day you plan to hand items out, not the day of the event itself.
2. Count back 17 business days from that date. Skip Saturdays, Sundays and public holidays as you count.
3. Order on or before the day you land on. Earlier is better.

Seventeen business days is a little under three and a half weeks on a calendar when no public holiday falls inside the count. It comes from our stated times, 3 business days of making plus 14 business days of transit, and it is an estimate, not a guarantee.

The charge nurse and Nurses Week

Nurses Week runs May 6 to May 12. Say you are the charge nurse on a tele floor and you want every person on days and nights to have the same crewneck by the first huddle of that week. Your working date is the last shift before May 6 when you can sort the box and label each one. Count back 17 business days from that shift. That is your order deadline, and it lands in the first half of April. The slow part is rarely the parcel. It is collecting sizes from 30 people across two shifts, so start the sign-up sheet at the nurses’ station well before your deadline.

A December pinning

A parent ordering a Pinning & First Shift gift for a December ceremony should count back 17 business days from the day they plan to wrap it, and remember that the public holidays in late November and December do not count as business days. Ordering in early November leaves room. Ordering the week before the ceremony does not.

First shift on a new unit

An orientee who has passed the boards and has a start date can use the same method. Count back from the day before the first shift. If the start date is closer than 17 business days, the order may still arrive in time, since the shortest estimate is 8 business days, but plan as if it will not.

4. Getting the address right

We send the parcel to the shipping address typed at checkout. Read it once more before you pay: street number, apartment or unit number, city, state or province, and postcode. The address is repeated in your order email. If you see a mistake there, you have 24 hours from the time you ordered to ask for a correction, as set out on the Cancel or Change an Order page.

Travel nurses and 13-week assignments

If you are about to start a 13-week assignment, think about where you will be 17 business days from now, not where you are today. An order placed in the last week of one contract should usually go to the housing address for the next one, or to a home address where someone can receive it. If your new housing is not confirmed yet, wait until it is and order then.

Sending a gift to your own address

The billing address and the shipping address can be different. A parent buying for a new grad often prefers to have the parcel come to their own home so they can wrap it and bring it to the ceremony. Enter your own address as the shipping address in that case. The name printed on a personalised item comes from the Name field on the product page, not from the shipping name, so the gift can carry “Jordan Lee, BSN, RN” while the parcel label carries yours.

Sending a parcel to work

You can use a workplace address if parcels reach you there. Hospitals are large buildings with many doors, so include whatever your mailroom needs to find you, such as a department name or floor in the second address line. If you are not sure personal parcels are accepted at your workplace, use a home address.

5. Whole unit orders

A unit order is a normal order with more lines. One design, and each co-worker adds their own line with their own name, credentials and size. A 5XL and an S can sit in the same order. There is no minimum number of pieces and no group discount, so the price per item is the price on the product page, with the size add-on shown there for 2XL and above.

All lines in one order go to the one shipping address on that order. For a unit that spans days and nights, the simplest plan is one person receives the box and brings it in, then leaves the night shift’s share in the break room with names on them. If co-workers would rather each receive their own parcel at home, each person places their own order with their own address. Shipping is free either way, so splitting a unit order into separate orders does not cost more.

If an order with many lines reaches you in more than one parcel, or a line appears to be missing when you open the box, email us with your order number and tell us which line you are looking for. We will help.

6. Canada, Australia and New Zealand

Orders to Canada, Australia and New Zealand use the same times and the same free shipping as orders within the US. Prices are shown in USD for every destination.

Parcels crossing a border can be assessed for import duties or taxes by the destination country. Those charges, if any, are set by that country and depend on where the parcel is going and what is in it. They are not part of our prices. If you have a question about a specific order before you place it, email us and we will help with what we know.

For readers in Australia and New Zealand: the Unit field prints whatever you type, up to 10 characters, in capitals. If your team says ward where our pages say unit or floor, type your ward name exactly as your team writes it on the board. “WARD 4B” fits. So does “ED”.

7. Tracking and order status

You receive an order email as soon as the order is placed. It lists every line, every size and every personalised field exactly as typed, plus the shipping address. When a tracking link is available, we email it to the same address. You can also use the Order Tracking page with your order number and checkout email.

If you have not heard anything and want to know where an order stands, contact us for the status. Put the order number in the subject line. A night-shifter emailing at 0300 on a Wednesday will have a reply within the next business day. An email sent on a Saturday is answered on Monday.

8. If a parcel is late, missing or arrives damaged

If the longest estimate has passed and nothing has arrived, or the status says delivered and you cannot find the parcel, write to us with your order number and the shipping address you used. Check the places a parcel can hide first: the building office, a neighbour, the mailroom at work if you shipped it there. Then tell us what you found, and we will help from there.

If something arrives damaged, contact us with your order number and a photo, and we will help. A clear photo of the item and one of the outer packaging is the most useful thing you can send. Photos sent with a problem report are deleted 30 days after delivery.

If the item arrived fine but is not right for you, such as a size that sits too loose or a colour your unit’s dress code does not allow, that is a return, not a delivery problem. You have 60 days from delivery, and the steps are on the Returns & Exchanges Policy page. How the money comes back is on the Refund Policy page.

9. What shipping does not change

Free shipping does not alter any other rule in the shop. Personalised items still print exactly what you typed: spelling, capitals, commas and order. No proof is sent before making starts, so the live preview on the product page and the text repeated in your cart are your proof. The 24-hour window to cancel or change an order is counted from when you ordered, not from when it ships.

The colour you chose is the colour that ships. If your hospital assigns colours by role, check your unit’s dress code before you order and pick from Navy, Charcoal, Black, Ceil Blue, Ash Grey or White accordingly. We do not know your facility’s rules and do not describe any item as approved for any dress code.

10. Questions about delivery

Scrub Ink, 1511 Ahuawa Loop, Honolulu, HI 96816, US. Support is by email only at support@scrubink.shop, and we reply within 24 hours on business days. Include your order number, the country you are shipping to and the date you are counting back from, and we can answer in one message. Short answers to common questions are also on the FAQs page and in the Help Center.