FAQs

Last updated: November 14, 2026

These are the questions that reach our inbox most often, answered the way a charge nurse writes on the whiteboard: short, exact, with the number included. Each answer matches the policy page it links to. If your question is not here, the Help Center routes you by topic, and Contact Us tells you how to reach us.

Your unit and the directory

How does the directory board work?

The homepage is laid out like the directory board by the elevator. Floors run from 5 down to 1, plus a lobby level. Tap your unit, for example ICU on 5 or Tele on 4, and the Your Unit range opens with that unit already filled into the Unit field on product pages. A Days / Nights switch remembers your shift. Start at the directory board.

Does the store save my unit and shift somewhere?

Only in your own browser. The unit you tap and the shift you switch to are stored locally on your device so the next page remembers them. Nothing is sent to us, you do not need an account to use the board, and there is no typed field on the homepage. Clear your browser data and the choice is gone. The Privacy Policy covers the rest.

My unit is not on the board. Can I still order?

Yes. The board lists common units, not every unit in every building. Open any personalised product and type your own unit into the Unit field. It takes up to 10 characters and prints in capitals, so 4 WEST, CVICU or BURN all fit. The live preview card shows the line as it will print.

My unit name is longer than 10 characters. What do I do?

Shorten it the way your unit already does on the assignment sheet. MOTHER-BABY is 11 characters, so most people type M/B. Step-Down often becomes SDU, and Med-Surg already fits. Check the preview card before you add to cart, because we print the abbreviation exactly as typed.

I work float pool. Do I have to put a unit on it?

FLOAT POOL is exactly 10 characters and it is on floor 1 of the board, so it fits the Unit field. If you would rather wear no unit at all, each product page shows which fields that item has, and the preview shows every line that will print. The Days Side and Nights Side ranges are built around your shift instead of your unit.

Can I wear it at work?

That is your unit’s call, not ours. We never say dress-code approved about any item. Check your unit’s dress code first, especially if your hospital assigns colours by role. Plain Navy, Charcoal and Black are offered for buyers who need a quiet colour.

Do you sell scrubs?

No. Scrub Ink does not sell scrubs or any clinical clothing. The store carries tees, long sleeve tees, crewneck sweatshirts, hoodies, a quarter-zip pullover, a cap and a beanie, plus break-room and gift items: a tumbler, a tote bag, a key tag, a decal, a mug and a keepsake ornament. There are 20 products in all, listed on the shop page.

Name and credentials

Which products can I personalise?

Five: the Unit Sign Tee, the Stacked Name & Credentials Crewneck, the Unit Quarter-Zip Pullover, the Name & Credentials Tumbler and the Name & Unit Key Tag. The fields are Unit (up to 10 characters, printed in capitals), Name (up to 22 characters) and Credentials (up to 24 characters). Each product page shows the fields that item uses.

In what order do credentials go?

Our hint is about formatting only: highest degree first, then licence, then certification, separated by commas, with no periods. Jordan Lee, BSN, RN is the pattern. If your unit writes them differently, type them your way. The credential line guide on the homepage shows the layout.

Do you verify my licence?

No. We print the letters you type. We do not verify, grant or imply any licence, degree or certification, and a printed line is not an official credential. Enter the credentials you hold.

Do I get a proof?

No. No proof or mockup is sent before production. The live preview card on the product page is your proof: it shows the stacked lines exactly as they will print. The same text is repeated in the cart, at checkout and in your order email, so you have four chances to read it.

Will you fix my spelling or capitals?

No. We print exactly what is typed: spelling, capitals, commas and order. The one exception is the Unit field, which always prints in capitals. Read the name aloud letter by letter before you pay, the same way you would read back an order.

I typed my credentials in the wrong order. Can you change it?

Yes, if you tell us within 24 hours of ordering. Email support@scrubink.shop with your order number and the line exactly as it should read. The steps are on Cancel or Change an Order. After 24 hours, write anyway and we will tell you where the order stands.

I just earned new letters after my name. Can I add them?

Congratulations. If your order is less than 24 hours old, email us the new line and we will change it. If it is older, or the item has already arrived, the letters on it stay as typed; place a new order with the full line, and remember the Credentials field holds 24 characters.

Sizes and colours

What sizes do you carry?

Adult apparel comes in exactly eight unisex sizes: S, M, L, XL, 2XL, 3XL, 4XL and 5XL. There are no youth sizes. The cap, beanie, tumbler, tote bag, key tag, decal, mug and ornament are one size.

Do larger sizes cost more?

Yes, slightly. 2XL and 3XL add $2. 4XL and 5XL add $4. The add-on is shown on the product page before you add to cart, so the price in the cart is never a surprise.

How does the unisex fit run?

Roomier than a fitted cut. A unisex crewneck runs large on many women, who often size down for a closer fit, or stay with their usual size on purpose for a looser layer over a long sleeve tee. The Size Guide explains how to measure a garment you already own and compare.

Where are the measurements in inches?

Garment measurements are being confirmed, so we do not publish a chart yet. Email us the item and the size you are deciding between and we will help with what we have. The Size Guide has the measuring method in the meantime.

Which colours are there?

The homepage colour picker shows the six colours the floor wears: Navy, Charcoal, Black, Ceil Blue, Ash Grey and White. Each product page lists the colours that item comes in. Pick with your dress code in front of you, not from memory.

Whole-unit orders

Is there a group discount or a minimum?

No group discount and no minimum. A unit of four and a unit of forty pay the same price per item. Each co-worker adds their own line with their own name, credentials and size.

How do we order for the whole unit?

Pick one design. Then each co-worker adds it as a separate line, typing their own name and credentials and choosing their own size. One person can collect the lines and build the cart, or everyone can order from their own device. The whiteboard section on the homepage walks through it.

Can an S and a 5XL be in the same order?

Yes. Every line carries its own size, so one cart can hold an S for the new orientee and a 5XL for the night charge nurse. The size add-on applies per line: nothing for S to XL, $2 for 2XL and 3XL, $4 for 4XL and 5XL.

Who checks the names on a unit order?

You do. There is no proof step, so the person building the cart should read each line back to its owner before paying. A sign-up sheet at the nurses’ station with name, letters and size in each person’s own handwriting saves a lot of emails.

Pinning and new-grad gifts

What is in the Pinning & First Shift range?

Gifts for the four dates of a new graduate: pinning, graduation, the boards and the first shift. Browse the Pinning & First Shift category. The range includes gift items such as the keepsake ornament alongside wearable pieces.

They have not passed the boards yet. What do I type?

Only the credentials the graduate holds on the day you order. We print what you type and do not check it. If the licence letters are not theirs yet, choose a gift without a credential line now, and order the personalised one after the results come in.

Can I send a gift to my own address instead of the graduate’s?

Yes. The parcel goes to the shipping address entered at checkout, whoever that is. A parent ordering for a December ceremony often ships to their own home and hands the gift over on the day. The address must be in the US, Canada, Australia or New Zealand.

Will it arrive before Nurses Week or pinning day?

We do not promise a delivery date. Count it yourself: 1-3 business days to make plus 7-14 business days in transit, so allow up to 17 business days before the date you need it. For Nurses Week, May 6-12, counting back 17 business days from May 6 lands in mid-April. That is an estimate from our stated times, not a guarantee.

Shipping and timing

How long does an order take?

Making takes 1-3 business days. Transit takes 7-14 business days to the US, Canada, Australia and New Zealand. Full details are on Shipping & Delivery.

What does shipping cost?

Nothing. Shipping is free on every order with no minimum, whether you buy one decal or a cart for the whole floor.

Where do you ship from, and to which countries?

Orders ship from the USA. We deliver to the US, Canada, Australia and New Zealand. We do not sell or ship to other countries.

I am a travel nurse between addresses. Which one should I use?

Use the address where you will be up to 17 business days from now. If your 13-week assignment starts next week, that is usually the new housing, not the old one. If the address changes after you order, tell us within 24 hours.

How do I find out where my order is?

Read Order Tracking for what each order status means and how to count the days. When a tracking link is available we email it. You can also email us your order number and ask.

Are duties or taxes added for Canada, Australia or New Zealand?

Prices are shown in USD. Any import duties or taxes depend on the destination country and its rules. If this matters for your ward or unit order, email us before you place it and we will tell you what we know.

Returns, refunds and changes

Can I cancel or change my order?

Yes, within 24 hours of ordering. That covers a cancellation, a size, a colour, a shipping address and the personalised text. Email us with the order number; see Cancel or Change an Order.

How long do I have to return something?

60 days from delivery. Personalised items are returnable within the same 60 days. The process is on Returns & Exchanges.

Who pays the return postage?

For a change-of-mind return, we do. We provide a free return label. Email us with your order number to start the return.

When is my refund sent?

Within 7 days of our receiving the return. The Refund Policy explains the money side. Store credit, where you hold any, never expires.

My order arrived damaged or wrong. What now?

Contact us with your order number and a photo, and we will help. One clear photo of the problem and one of the whole item is enough. Photos you send with a problem report are deleted 30 days after delivery.

The size is wrong. Can I swap it?

Email us within the 60-day window with your order number, the size you have and the size you need. We will reply with the next step. The Returns & Exchanges page describes how a return works.

Payment and privacy

How can I pay?

The available payment options are shown at checkout. Prices are in USD. See Payment Methods for more.

How do I reach a person?

By email only: support@scrubink.shop. There is no phone line and no chat. We reply within 24 hours on business days, so a message sent at 0300 after a night shift is answered the next business day. Submit a Ticket has ready subject lines.

What happens to the name and credentials I type?

They are part of your order, used to produce the item and shown back to you in the cart, at checkout and in the order email. Our Privacy Policy explains how order information is handled.

Who is behind the store, and is it tied to a hospital?

Scrub Ink, 1511 Ahuawa Loop, Honolulu, HI 96816, US. We have no affiliation with any hospital, school, board of nursing or professional association. More on About Us; the rules of the store are in the Terms of Service.