Order Tracking

Last updated: November 14, 2026

Waiting on a parcel is a little like waiting for report at shift change: you want to know where things stand and who to ask. This page gives you both. It explains where to find your order number, what each order status means in plain words, how to count the days yourself, and how to ask us for an update by email.

1. Find your order number

When you place an order, an order email goes to the address you typed at checkout. The order number is in that email. It is a short number, and it is the one thing we need to find your order. Save the email until the parcel is in your hands; a starred message is easier to find than a memory after a run of night shifts.

The same email repeats what you bought, line by line. For personalised items it shows the unit, name and credentials exactly as you typed them, so it doubles as your record of what will print. If you ordered for several co-workers, each person’s line is listed separately with its own size and its own text.

If you cannot find the order email

• Search your inbox for the word Scrub Ink and for support@scrubink.shop.
• Look in the spam, junk and promotions folders. Hospital and school mailboxes filter hard, so check there first if you used a work or student address.
• Check whether you typed a different address at checkout, such as a personal one in place of a work one.
• Still nothing? Email us from the address you believe you used. Tell us the name on the order, the date you ordered and one item in it, and we will look for it.

2. What each order status means

Every order in the store carries a status. You may see the status named in an email from us, or we may quote it when you ask. These are the standard statuses and what each one means for you.

Most orders only ever show two of these: Processing while the item is in the making, then Completed once it has left. The others are less common, and for any of them the answer is the same: send us the order number and ask.

3. How to count the days

There are two stages and each has its own range. Stage one is making: 1-3 business days. Stage two is transit: 7-14 business days to the US, Canada, Australia and New Zealand. Add the short ends and you get 8 business days. Add the long ends and you get 17. Plan around 17.

Business days are Monday to Friday. Saturdays, Sundays and public holidays do not count. A nurse who works three 12s in a row over a weekend has done 36 hours, but the calendar we count on has not moved since Friday.

1. Start with the first business day after you ordered. An order placed on a Saturday night starts counting on Monday.
2. Count 1-3 business days for making.
3. From there, count 7-14 business days for transit.
4. Skip weekends and public holidays as you go.
5. The day you reach at 17 is the far end of the estimate.

A worked count

Say you order on a Tuesday. Wednesday is business day 1. Making could finish as early as that Wednesday or as late as Friday, which is business day 3. Transit then runs 7-14 business days more. On the long end you reach business day 17 on the Thursday three weeks and two days after you ordered. With no public holidays in between, 17 business days is 23 or more calendar days, so think of it as a little over three weeks.

Counting back from a date

If you need the parcel by a certain day, count backwards instead. For a December pinning ceremony, take the date, step back 17 business days, and remember that the public holidays in late November do not count. For Nurses Week, May 6-12, stepping back 17 business days from May 6 puts you in mid-April. Ordering earlier than that gives you margin. We do not promise delivery by any date; this is an estimate from our stated times, not a guarantee. Shipping & Delivery has the full shipping terms.

4. Tracking links

When a tracking link is available we email it to the address you used at checkout. Open the link to see the latest scan for your parcel. Scans can lag behind the parcel itself, so a link that shows no movement for a day or two is not unusual.

If no tracking link has reached you, that does not mean the order is stuck. Email us your order number and we will tell you the status we can see. For orders to Canada, Australia and New Zealand the parcel crosses a border, and the information shown along the way can be thinner than it is inside the US.

One order can hold several items: a quarter-zip for you, a tumbler for your work bestie, a key tag for the unit secretary. Ask us about the order as a whole and we will tell you where each part stands.

5. Ask for the status by email

Support is by email only. There is no phone line and no chat, which also means there is no hold music. Write to support@scrubink.shop and include these four things.

• Order number. Put it in the subject line, for example: Where is my order – order 1234.
• Name on the order. The name typed at checkout, not the name printed on the shirt, if they differ.
• Date you ordered. It lets us confirm the day count with you.
• What you need to know. One sentence: has it left, when did it leave, is there a tracking link.

We reply within 24 hours on business days. A night-shifter who emails at 0300 on a Wednesday will normally hear back during Wednesday or Thursday. A message sent on Friday evening is answered after the weekend. Sending the same question twice does not move it up the list; one clear message with the order number does more.

What we can tell you: the current status of the order, the day it was placed, whether it has left, and whether a tracking link exists. What we cannot tell you is the exact day it will be delivered. Nobody at this end can see that, so we give you the ranges and an honest count instead of a date we could not stand behind.

Please do not put card numbers or passwords in an email. We never need them to look up an order. Submit a Ticket lists a ready subject line for every kind of request, and Contact Us has our details.

6. Situations that come up

The order went to a whole unit

The charge nurse collected sizes at huddle, built one cart and had everything shipped to one address. Only the person who placed the order receives the order email, so they are the one to ask us for the status. If you are a co-worker on that order, ask them for the order number before you write; without it we cannot tell your line from anyone else’s.

You moved for an assignment

A travel nurse starting a 13-week assignment sometimes orders from the old address out of habit. If you notice within 24 hours of ordering, email us the new address and the order number; that is inside the change window described on Cancel or Change an Order. If you notice later, email us straight away anyway and we will tell you where the order is and what can still be done.

The gift is going to someone else’s door

A parent sends a pinning gift to their own address, or straight to the graduate. The order email and any tracking link go to the email address typed at checkout, not to the person at the delivery address. If the gift is a surprise, that is useful: the graduate hears nothing until the parcel arrives.

You are ordering from Australia or New Zealand

The count is the same for a ward in Auckland or Adelaide as for a unit in Ohio: 1-3 business days to make, 7-14 business days in transit. Weekends do not count on either side of the ocean. Prices are in USD, and any import duties or taxes depend on the destination country.

The status says Completed but nothing has arrived

Completed means the parcel has left us, not that it has reached you. Count 7-14 business days of transit from that point. If you are still inside that range, the parcel is on schedule by our stated times.

7. If the estimate has passed

If 17 business days have gone by since you ordered and the parcel has not arrived, contact us. Send the order number, the delivery address as you entered it, and whether a tracking link ever reached you. We will look into it and help.

Before you write, three quick checks save a round of emails. Look at the shipping address in your order email for a wrong unit number or an old postcode. Ask whoever handles post where you live, whether that is the front desk, a housemate or the hospital housing office. And check around the door for a card or notice left by whoever delivered.

If the parcel arrived but something is wrong with it, that is a different route: contact us with your order number and a photo, and we will help. Photos sent with a problem report are deleted 30 days after delivery. Returns are open for 60 days from delivery, as set out on Returns & Exchanges.

8. Related pages

• Shipping & Delivery: times, cost and the countries we ship to.
• Cancel or Change an Order: the 24-hour window for corrections.
• FAQs: short answers on timing, sizes and credentials.
• Help Center: every topic with a link to the right page.

Scrub Ink, 1511 Ahuawa Loop, Honolulu, HI 96816, US. Email: support@scrubink.shop.