Privacy Policy

Last updated: November 14, 2026

This Privacy Policy explains what Scrub Ink learns about you when you browse scrubink.shop or place an order, what stays on your own device and never reaches us, what we do with the details you give us, and how to ask us about any of it. Scrub Ink is located at 1511 Ahuawa Loop, Honolulu, HI 96816, US. Every privacy question goes to one inbox: support@scrubink.shop.

1. What this policy covers

This policy covers the website scrubink.shop, the orders placed on it and the emails you exchange with us. It applies to visitors and customers in the United States, Canada, Australia and New Zealand, the four countries we ship to. It does not cover other websites, your email provider, or the payment service you choose at checkout; each of those has its own policy.

We have written it the way a unit whiteboard is written: one fact per line, no small print hiding behind the big print. Where a detail depends on a specific service provider and you want the specifics, email us and we will answer the exact question you asked.

2. What stays in your own browser

2.1 The directory board

The homepage is laid out like the directory board by the elevator: floors 5 to 1, each with its units, and a lobby row for the Break Room and Pinning & First Shift. When you tap a unit, for example Tele on floor 4 or NICU on floor 3, the site opens the Your Unit range with that unit already filled into the Unit field on the product pages.

That choice is saved in your browser’s local storage, a small storage area that belongs to your browser on your device. It is not a form. There is no typed field on the homepage, no sign-in and no account behind it. The site reads the saved unit back from your own browser the next time you open a product page, which is why the field is already filled. We do not receive it, we do not log it and we cannot look it up.

2.2 The Days / Nights switch

The Days / Nights switch works the same way. If you work 12s on nights and flip the switch to Nights, your browser remembers that and shows you the Nights Side first on your next visit. Flip it back and it remembers Days. The shift is stored in the same local storage, on your device only. Nothing is sent to us when you flip it.

2.3 What this means in practice

• If you clear your browser’s site data, the remembered unit and shift are gone. Nothing else changes, and you can simply tap the board again.
• If you open the site on a different device or browser, the board starts blank, because the choice never left the first device.
• If you share a break-room computer with co-workers, the next person may see the unit the last person tapped. Tap another unit or clear the site data to reset it.
• The remembered unit only becomes part of an order if you leave it in the Unit field on a personalised product and add that product to your cart. Until then it is a convenience on your screen and nothing more.

3. Information you give us when you order

Checkout asks for what a parcel needs to reach you and what we need to tell you about it. That is:

• your name and email address;
• the shipping address, and a billing address if the checkout form asks for one;
• what you ordered: products, colours, sizes and quantities;
• the personalisation text on any personalised product, described in section 4;
• any note you choose to add to the order.

You can check out without creating an account. A parent ordering a pinning gift for a December ceremony can have it sent to their own address under their own name; the graduate does not need to be known to us at all unless their name is part of the print. A travel nurse who starts a 13-week assignment can give the address of the new housing as the shipping address; we hold that address as part of that order, not as a profile of where you live.

We use these details to make and ship the order, to send the order email and any update about it, to handle a cancellation, return, exchange or refund, and to answer you when you write to us. We do not use them to build an advertising profile.

4. Personalisation text: unit, name and credentials

Five products carry personal lines: the Unit Sign Tee, the Stacked Name & Credentials Crewneck, the Unit Quarter-Zip Pullover, the Name & Credentials Tumbler and the Name & Unit Key Tag. Depending on the product you may type a Unit (up to 10 characters), a Name (up to 22 characters) and Credentials (up to 24 characters).

Whatever you type is stored with the order, because it is the thing we are printing. You see the same text in the live preview card on the product page, in the cart, at checkout and in the order email. That repetition is deliberate: it lets you read the line four times before it is made, and it means the text we hold is exactly the text you approved.

Two points are worth saying plainly:

• The credential line is yours. We print the letters you enter. We do not verify them, we do not ask a board, school or employer about them, and we do not share them with anyone for that purpose. If you type “Jordan Lee, BSN, RN”, that line is used to print one garment and to answer questions about that order.
• A unit order contains several people’s lines. When a charge nurse collects a whole-unit order, each co-worker’s name, credentials and size sit on their own line in the same order. If you are entering lines for co-workers, enter only what they have asked to have printed.

If you spot a mistake in a line, for example a credential typed with periods or in the wrong order, you can ask for a change within 24 hours of ordering. The steps are on the Cancel or Change an Order page.

5. Photos you send with a problem report

If something arrives wrong, we ask you to email your order number and a photo so we can see what you see. That photo is used to understand and resolve that one report. It is not posted anywhere and is not used in advertising or on product pages.

Customer photos are deleted 30 days after delivery. Please frame the photo on the item itself: the print, the label, the parcel. Leave out anything that should not be in an inbox, such as a workplace ID card, a workstation screen, or other people. If a photo you sent shows more than it should, tell us and we will help.

6. Email support

We offer support by email only. There is no chat widget on the site and we do not run social accounts for support, so there are no chat transcripts or recordings to store. When you write to support@scrubink.shop, we receive your email address, your message, and anything you attach.

We use the message to answer you and to act on the order it refers to. A night-shifter who emails at 0300 between rounds gets a reply the next business day; the message waits in the inbox until then and is read by us, not routed through a script that asks you to pick from a menu.

Please never email card numbers, bank details, passwords or identity documents. We do not need them to help you and we will not ask for them.

7. Information collected automatically

Like any online store, the site cannot work without some technical exchange between your browser and the server. In general terms:

• Server and security records. When your browser requests a page, the hosting and network services that deliver the site receive technical details such as an IP address, the browser type, the page requested and the time. These are used to deliver pages and to protect the site from abuse.
• Cart and checkout cookies. The store software sets cookies so that the tee you added on one page is still in the cart on the next, and so that checkout can be completed. Without them the cart empties on every click.
• Local storage for the board. As described in section 2, your unit and shift are stored on your device and are not transmitted to us.

You can block or delete cookies and site data in your browser settings. If you block the cart cookies, browsing still works but ordering does not. This policy does not list specific analytics or advertising tools by name, because we will not name a tool here that we cannot stand behind line by line. If you want to know exactly which third-party scripts run on the site on the day you visit, email us and we will tell you.

8. Who we share information with

We share personal information only with service providers that an online store needs in order to function, and only the part each one needs for its job.

The names of the specific companies in each row can change, and some of them depend on the destination country. Email us if you need the current names for a specific order. We may also disclose information when the law requires it, or when it is necessary to protect our rights or someone’s safety.

We do not sell or rent your personal information. We are not affiliated with any hospital, school, board of nursing or professional association, and we do not pass order details, names or credential lines to any of them.

9. Payment details

The available payment options are shown at checkout. Payment details are entered with the payment service you choose there, under that service’s own privacy terms. What we see is whether the payment succeeded and the order it belongs to. For more on paying, see Payment Methods.

10. How long we hold information

• Customer photos: deleted 30 days after delivery.
• Unit and shift from the homepage: never held by us; they stay in your browser until you clear them.
• Order records, including personalisation text: held for as long as they are needed to deliver the order, to handle a return within the 60-day window, to honour store credit, which never expires, and to meet record-keeping obligations.
• Support emails: held for as long as they are useful for resolving your request and any follow-up on the same order.

We have not published a fixed number of months or years for order records or emails, and we will not make one up here. If you want a record removed earlier, ask; section 11 explains how.

11. Your choices and rights

Depending on where you live, the law may give you the right to know what personal information a business holds about you, to have it corrected, to have it deleted, to receive a copy, or to object to certain uses. Whatever your local law says, you can ask us for any of these and we will respond.

1. Email support@scrubink.shop from the address you used on the order, or include the order number.
2. Say what you want: a copy, a correction, a deletion, or an explanation.
3. We reply within 24 hours on business days. We may ask a question to confirm that the request really comes from the person the record is about.

Some records cannot be deleted while they are still in use, for example an order that is in transit or a return that is open, and some must be retained where the law requires it. If that applies we will tell you which part and why. We do not treat you differently for making a request.

If a co-worker entered your name on a unit order and you want that line removed from our records, you can write to us yourself; you do not have to go through the person who placed the order.

12. Readers outside the United States

Scrub Ink is based in Hawaii and ships from the USA. If you order from Canada, Australia or New Zealand, your order details are processed in the United States and by the delivery services that carry the parcel to your address. A ward order from Brisbane or Wellington is handled exactly like a unit order from Ohio: same fields, same uses, same 30-day rule for photos. Your local privacy law may give you rights in addition to those listed above; nothing in this policy takes them away.

13. Children

The store sells adult sizes, S to 5XL, and is written for working adults and the people buying gifts for them. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has sent us personal information, email us and we will delete it.

14. Changes to this policy

If the way the site works changes, for example if a feature is added that sends something to us that today stays in your browser, this page will be updated and the date at the top will change. The version shown on the day you place an order is the one that applies to that order.

15. Contact

Privacy questions and requests go to support@scrubink.shop. Postal mail reaches us at Scrub Ink, 1511 Ahuawa Loop, Honolulu, HI 96816, US. Related pages: Terms of Service, Contact Us and Returns & Exchanges Policy.