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\nThese Terms of Service are the agreement between you and Scrub Ink, 1511 Ahuawa Loop, Honolulu, HI 96816, US, when you use scrubink.shop or place an order on it. By ordering you agree to these Terms and to the policies they link to. Nothing here removes a right that consumer law in your country gives you and that cannot be signed away.
\nYou may browse the site and order from it for yourself, for your unit, or as a gift. You do not need an account. You must be old enough to enter a binding contract where you live. When you place an order you confirm that the name, email address and shipping address you give are correct and that you are allowed to use the payment option you choose.
\nThe homepage directory board and the Days / Nights switch are navigation aids. They remember your unit and shift in your own browser; how that works is set out in the Privacy Policy.
\nScrub Ink sells unit-and-shift identity wear and small gifts: tees, long sleeve tees, crewneck sweatshirts, hoodies, a quarter-zip pullover, a cap and a beanie, and break-room and gift items such as a tumbler, tote bag, key tag, decal, mug and keepsake ornament. Despite the name, the store does not sell scrubs, uniforms or anything clinical.
\nNothing we sell is workplace identification. A printed name line on a crewneck or a key tag is decoration. It is not an official credential and must not be presented as one. Nothing on the site is medical, clinical or professional advice of any kind; the site is about what is printed on a shirt and nothing else.
\nWe describe each product as accurately as we can. Colours such as Navy, Charcoal, Black, Ceil Blue, Ash Grey and White can look different from one screen to the next, and product images are digital previews of the design on the item.
\nAdult apparel is unisex and comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. The cap, beanie, tumbler, tote, key tag, decal, mug and ornament are one size. There are no youth sizes. Fit advice and how to measure are on the Size Guide; garment measurements are being confirmed, so email us if a number matters to your decision. Choosing the size is your decision, and a size that turns out wrong is covered by the 60-day return window in section 10.
\nFive products take your own text: the Unit Sign Tee, the Stacked Name & Credentials Crewneck, the Unit Quarter-Zip Pullover, the Name & Credentials Tumbler and the Name & Unit Key Tag. The fields are Unit (up to 10 characters, printed in capitals), Name (up to 22 characters) and Credentials (up to 24 characters).
\nA live preview card on the product page shows the stacked lines as they will print. The same text is repeated in the cart, at checkout and in the order email. We do not send a proof or mockup before production. We print exactly what is typed: spelling, capitals, commas and order. By placing the order you confirm that you have read the preview and that the text is what you want printed.
\nPractical consequences you accept:
\nThis section matters. Please read it in full.
\nYou agree that Scrub Ink is not responsible for any consequence of a credential line that was entered inaccurately, prematurely or without the right to use it.
\nWe never state that an item is approved by any employer. Hospitals and health systems set their own rules: some assign colours by role, some allow a unit crewneck over a work top only on certain days, some allow printed names and some do not. Before you order for work, check your own unit’s dress code. If your hospital assigns colours by role, pick the one your role wears, for example Navy or Charcoal. Whether an item may be worn on shift is between you and your employer, and it is not a fault in the product if the answer is no. The 60-day return window still applies if you find out after it arrives.
\nPrices are shown in US dollars. Larger sizes carry an add-on that is shown on the product page before you add the item to your cart: 2XL and 3XL add $2, and 4XL and 5XL add $4. Shipping is free with no minimum to the United States, Canada, Australia and New Zealand. We do not ship to other countries.
\nThe total you pay is shown at checkout before you pay. For orders sent outside the United States, import duties or taxes may be charged by the destination country; whether any apply depends on that country’s rules. If a product is listed at an obviously wrong price, we will contact you, and you can choose to proceed at the correct price or cancel.
\nThere is no group discount and no minimum quantity for a whole-unit order. Every line is priced as shown on its product page.
\nPlacing an order is an offer to buy. We accept it when we send the order email. The available payment options are shown at checkout; details are on the Payment Methods page. We may decline or cancel an order that we cannot lawfully or practically fulfil, for example one addressed to a country we do not ship to, one that appears fraudulent, or one whose personalisation text falls under section 12. If we cancel an order you have paid for, we refund what you paid.
\nOrders take 1-3 business days to make and 7-14 business days in transit. Orders ship from the USA. These are our stated times and they are estimates. We do not promise delivery by a specific date, including Nurses Week, a pinning ceremony, a graduation or a first shift.
\nIf you need an item by a date, count back: allow up to 17 business days before the date you need it. That figure is an estimate from our stated times, not a guarantee. A charge nurse ordering for Nurses Week, May 6 to 12, should have every co-worker’s line in the cart well before that count runs out. Full details are in Shipping & Delivery.
\nYou may cancel or change an order within 24 hours of ordering by emailing us with the order number. That covers a wrong size, a wrong colour, a new address and a correction to a personalised line. After 24 hours the order may already be in production. See Cancel or Change an Order.
\nYou may return an item within 60 days of delivery. Personalised items are returnable within the same 60 days. For a change-of-mind return we provide a free return label, so the return postage is on us. The refund is sent within 7 days of receiving the return. The steps are in the Returns & Exchanges Policy and the money side is in the Refund Policy; both form part of these Terms.
\nIf something arrives damaged, misprinted or different from what you ordered, email us with your order number and a photo, and we will help.
\nWhere you are offered store credit and choose it, store credit never expires. It can be used on a later order on this site.
\nA whole-unit order is one order with one design in which each co-worker has their own line: their own name, credentials and size. A 5XL and an S can sit in the same order. The person who places the order is our customer for that order. They are responsible for the accuracy of every line they enter, for collecting any money from co-workers, and for handing out the items. Requests to cancel, change or return items from that order should come from the email address used to place it, or quote its order number.
\nWe may decline to print personalisation text that uses someone else’s trademark, the name or logo of a hospital, school, health system, brand, team or character, or text that is unlawful, hateful or harassing. If we decline a line, we will email you. You can supply different text or cancel that item for a refund.
\nThe Scrub Ink name, the site’s layout, text, graphics and product designs belong to Scrub Ink. You may not copy, resell or reproduce them. Reporting routes are on the DMCA page and in the Intellectual Property Policy. The text you type on a personalised product remains yours; you give us permission to use it to make and deliver your order and to answer questions about it.
\nDo not attempt to break the site’s security, place fraudulent orders, scrape the site with automated tools beyond normal search engine indexing, or use the personalisation fields to impersonate another person or to present someone as licensed when they are not.
\nThe site is provided as it is. We do not promise that it will always be available or free of errors. Scrub Ink is not affiliated with, endorsed by or approved by any hospital, school, health system, board of nursing or professional association, and nothing on the site should be read as saying so.
\nTo the extent the law allows, Scrub Ink is not liable for indirect or consequential losses, including any workplace, disciplinary or regulatory consequence of wearing an item or of a credential line you entered, or any cost arising from an item not arriving by a date you had in mind. Our total liability for an order is limited to the amount you paid for it. These limits do not apply where the law does not permit them, and they do not reduce your statutory consumer rights.
\nThese Terms and any order placed under them are governed by the laws of the State of Hawaii, United States, without regard to its conflict-of-law rules. If you live in Canada, Australia or New Zealand, mandatory consumer protections of your home country continue to apply to you. If something has gone wrong, write to us first. Most problems are settled by one clear email with an order number.
\nWe may update these Terms. The date at the top shows the latest version. The version in force when you place an order applies to that order.
\nQuestions about these Terms go to support@scrubink.shop. We reply within 24 hours on business days. Support is by email only. Postal address: Scrub Ink, 1511 Ahuawa Loop, Honolulu, HI 96816, US. See also Contact Us.
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