Last updated:
\nThis page explains how paying for a Scrub Ink order works: where to see your payment options, what currency prices are in, what makes up the total, and what to do if a payment does not go through. We describe only what is in place today. The available payment options are shown at checkout, and that screen is always the current answer.
\nWe do not print a list of payment methods on this page, and you will not find a row of payment logos in the footer. The reason is simple: a list on a policy page can fall out of date, and the checkout cannot. The available payment options are shown at checkout, on the final step, after you have entered your shipping details and before you confirm the order.
\nIf you want to see the options before you commit to anything, add an item to your cart and go through to the checkout screen. You can look at the payment step and leave without ordering. Nothing is charged until you confirm.
\nIf the method you hoped to use is not offered at checkout, it is not available for that order. Email us if you have a question about it, and we will tell you what we can.
\nThe total at checkout is built from very few parts, and you can work it out in your head before you get there.
\nEach product page shows its price in USD. For one-size items, which are the cap, beanie, tumbler, tote bag, key tag, decal, mug and keepsake ornament, that is the whole story.
\nAdult apparel comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Sizes S to XL are at the base price. 2XL and 3XL add $2. 4XL and 5XL add $4. The price on the product page updates when you select the size, so you see the add-on before the item goes in your cart. It is not added later as a surprise.
\nOn the five personalised products, your Unit, Name and Credentials lines are part of the product. The price you see on the product page is the price with your text on it.
\nShipping is free to the US, Canada, Australia and New Zealand with no minimum. The shipping line at checkout reads zero whether you are buying one decal or outfitting a floor.
\nPut together: a crewneck in 3XL costs the crewneck’s base price plus $2, and that is the total for a one-line order. Two tumblers cost twice the tumbler price. Your cart shows each line with its size and its personalised text so you can read the order back before paying.
\nPrices are in USD for every visitor. We do not show prices in Canadian, Australian or New Zealand dollars. If your card or account is in another currency, your bank or payment provider converts the USD amount at its own rate when the payment is taken, and may add its own foreign transaction fee. Both the rate and the fee are set by your bank, not by Scrub Ink, and we do not see them.
\nA practical tip for a ward in Australia or New Zealand collecting money for a shared order: agree the split in USD using the prices on the product pages, then let the person who pays tell the group the final figure from their own bank statement. That avoids arguments over an exchange rate that moved between Tuesday and Friday.
\nAll orders ship from the USA. For parcels going to Canada, Australia and New Zealand, the destination country may assess import duties or taxes when the parcel arrives. Whether any apply, and how much, depends on the destination country and the contents of the parcel. These charges are not included in the prices on this site and are not shown at our checkout. If you have a question about a specific order before placing it, email us and we will help with what we know.
\nA unit order is one design ordered by many people on the same floor, with each co-worker’s own name, credentials and size on their own line. Two facts about price: there is no group discount, and there is no minimum. Twenty crewnecks cost twenty times the product-page price, with $2 or $4 added on the lines in 2XL and above. Three crewnecks cost three times the price. Nobody has to chase a headcount to unlock a rate.
\nThat leaves two sensible ways to pay.
\nIf you are organising and want the price list before you collect money, a simple sheet works: name, size, and base price plus add-on. S through XL at the base price, 2XL and 3XL at base plus $2, 4XL and 5XL at base plus $4. A 5XL and an S in the same unit order differ by exactly $4.
\nIf your department plans to pay from a work budget and needs paperwork that our order email does not provide, write to us before ordering and tell us what is required. We will tell you whether we can help.
\nThe person who pays and the person who receives do not need to be the same, and neither do the billing and shipping addresses. A parent buying a Pinning & First Shift gift can pay with their own details and choose where the parcel goes: to their own address so they can wrap it for a December ceremony, or straight to the new grad.
\nThe order email goes to the email address entered at checkout. If the gift is a surprise, use your own email, not the recipient’s. The order email lists the prices.
\nThe name printed on a personalised gift comes from the Name field on the product page. It has nothing to do with the name on the payment. A parent called one thing can pay for a tumbler that reads “Sam Rivera, BSN, RN”.
\nPayment is the last step, and on personalised items it is the point after which your text heads toward making. We print exactly what is typed, and no proof is sent. So before you confirm:
\nIf you spot something after paying, you have 24 hours from the time you ordered to ask for a change or to cancel. The steps are on the Cancel or Change an Order page.
\nWhen a payment fails at checkout, the checkout screen normally shows a message from the payment provider. The usual causes sit with the bank or the details entered, not with the cart:
\nCheck the details and try again, try another option shown at checkout, or ask your bank whether it stopped the payment. If you received an order email, the order was placed. If you did not, check your spam folder before trying again, so that you do not place the same order twice.
\nIf you think you were charged and have no order email, or charged twice for one order, write to us with the amount, the date and time, and the email address you used. We will look into it and help put it right. If you rebuild your cart after a failed payment, read each personalised line again before you confirm.
\nOnce a payment succeeds, an order email is sent to the address entered at checkout. It shows the order number, each line with its size, colour and personalised text, the price of each line including any size add-on, the shipping line at zero, the total in USD and the shipping address. File it somewhere you can find it. It is the document to quote when you ask for a change, start a return or ask about a refund, and it is what an organiser can forward to co-workers so each person sees their own line and price.
\nIf the email has not arrived within a few minutes, check spam and any filtered folders, then write to us with the email address you used and the approximate time you paid.
\nEnter payment details only on the checkout screen of this site. Never send a card number, a security code or a password by email, to us or to anyone. Support does not need those details to find an order, change a name or process a return. An order number and the email used at checkout are enough.
\nScrub Ink has no phone line, no chat and no social media accounts. Support is by email only, from the address on this page. If you receive a call, a text or a direct message that claims to be from Scrub Ink and asks for payment or card details, it is not from us. Forward anything suspicious to our support address and we will confirm.
\nThe directory board choices on the homepage, your floor and unit and your days or nights setting, are stored in your own browser only. They are not sent to us and are not linked to any payment. More on what we collect at checkout and why is in the Privacy Policy.
\nRefunds return to the payment method used at checkout. For a returned item, the refund is sent within 7 days of us receiving the return. For an order cancelled within 24 hours, it is sent within 7 days. You can ask for store credit instead, and store credit never expires. To spend credit on a new order, email us before you check out and we will help apply it. The full detail on amounts and timing is in the Refund Policy, and the steps for sending an item back are in the Returns & Exchanges Policy.
\nEmail support@scrubink.shop with your order number if you have one, or the email address you used at checkout if you do not. We reply within 24 hours on business days. Scrub Ink, 1511 Ahuawa Loop, Honolulu, HI 96816, US. The FAQs and the Terms of Service cover related points.
\n","visible_characters":10898,"meta_description":"How paying at Scrub Ink works: the available payment options are shown at checkout, prices are in USD, and what makes up your order total before you pay.","parent":null,"published_at":"2026-11-13T23:32:58+00:00","updated_at":"2026-11-13T23:32:58+00:00"}}