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\nThink of this page as the assignment sheet for your question. Each topic below has a short answer you can act on straight away and a link to the page that holds the detail. Nothing here adds to or changes a policy; if a short answer and a policy page ever seem to differ, the policy page is the one that counts, and we would like to hear about it.
\nTap your floor and unit on the homepage directory board and the Your Unit range opens with the unit already filled in. The board runs from floor 5 (ICU, Step-Down, PICU) down to floor 1 (ED, Float Pool), with the Break Room and Pinning & First Shift at lobby level. Go to the directory board, or straight to Your Unit.
\nThe Days / Nights switch on the homepage remembers your shift in your own browser, and nothing about that choice is sent to us. Each shift also has its own range: Days Side for the people who take report at sunrise, Nights Side for the people who give it.
\nThe tumbler, tote bag, key tag and decal live in the Break Room range, and all of them are one size. They suit a work bestie, a preceptor at the end of orientation, or the unit secretary who runs the desk. Browse Break Room.
\nThe Pinning & First Shift range is built around four dates: pinning, graduation, the boards and the first shift. Type only the credentials the graduate holds on the day you order. See Pinning & First Shift, and the gift questions in the FAQs.
\nAll 20 products sit on the shop page, apparel and gifts together. Use it when you know the item you want and do not need the directory to get there. Open the shop page, or read the Sitemap for a written map of the whole store.
\nFive products take your text. Unit holds up to 10 characters and prints in capitals, Name holds up to 22, Credentials holds up to 24. The live preview card on the product page shows the stacked lines exactly as they will print, so read it before you add to cart. The FAQs list the five products by name.
\nWe print the letters you type and do not verify, grant or imply any licence, degree or certification, so enter the credentials you hold. Our order hint is formatting only: highest degree, then licence, then certification, with commas and no periods. The credential line guide shows an example with a fictional name.
\nNo proof or mockup is sent. What you type is what prints: spelling, capitals, commas and order. Your text is repeated in the cart, at checkout and in the order email, and you have 24 hours after ordering to ask for a correction through Cancel or Change an Order.
\nAdult apparel runs S, M, L, XL, 2XL, 3XL, 4XL and 5XL in a unisex cut, with no youth sizes. 2XL and 3XL add $2, 4XL and 5XL add $4, shown on the product page before you add to cart. The Size Guide explains how to measure and how the unisex fit tends to sit.
\nThe homepage picker shows Navy, Charcoal, Black, Ceil Blue, Ash Grey and White. We never say dress-code approved about any item; if your hospital assigns colours by role, read your unit’s dress code first and then choose. Plain Navy, Charcoal and Black are there for buyers who need a quiet option.
\nChoose one design, then each co-worker adds their own line with their own name, credentials and size. There is no group discount and no minimum, so the price per item is the same for every unit. The whiteboard section on the homepage lays out the steps, and the FAQs cover mixed sizes in one cart.
\nMaking takes 1-3 business days and transit takes 7-14 business days. Shipping is free with no minimum, and orders ship from the USA to the US, Canada, Australia and New Zealand only. The full page is Shipping & Delivery.
\nWe do not promise delivery in time for Nurses Week, a pinning ceremony or any other date. Add the two ranges together and allow up to 17 business days before the day you need the parcel; that figure is an estimate from our stated times, not a guarantee. Shipping & Delivery explains the count.
\nYour order email holds the order number, and that number is all we need to tell you where things stand. When a tracking link is available we email it. Order Tracking explains each order status in plain words.
\nYou have 24 hours from the moment you order to cancel or to change a size, a colour, an address or your printed text. Email us with the order number and the exact change. After 24 hours, write anyway and we will tell you where the order stands. Details: Cancel or Change an Order.
\nYou can return an item within 60 days of delivery, and personalised items are returnable within the same 60 days. For a change-of-mind return we pay the return postage with a free return label. Start by emailing us; the process is on Returns & Exchanges.
\nA refund is sent within 7 days of our receiving the return. Store credit never expires. The Refund Policy is the page about the money; Returns & Exchanges is the page about the parcel.
\nContact us with your order number and a photo, and we will help. Photos sent with a problem report are deleted 30 days after delivery. Use the subject line for this topic on Submit a Ticket so your message is sorted quickly.
\nThe available payment options are shown at checkout, and prices are in USD. Import duties or taxes, where they apply, depend on the destination country. See Payment Methods.
\nYour unit and shift choices on the directory board stay in your own browser and are never sent to us. Order details, including the name and credentials you type, are used to make and deliver your order. The Privacy Policy sets out what is collected and why.
\nThe Terms of Service are the rules for using the store and buying from it. They are governed by the law of Hawaii. Read them once before a large unit order.
\nPersonalised text is yours to type and yours to stand behind. The Intellectual Property Policy explains what can and cannot go on a product. To report a copyright concern about something on the site, use the DMCA page.
\nScrub Ink, 1511 Ahuawa Loop, Honolulu, HI 96816, US. We are not affiliated with any hospital, school, board of nursing or professional association. About Us describes what the store does and does not sell.
\nThese five come up more than any others. Each one is answered in full in the FAQs.
\nReal questions rarely arrive labelled. Here is how common situations map to pages.
\n| What happened | \nShort answer | \nGo to | \n
|---|---|---|
| You ordered an hour ago and spotted a period after BSN | \nYou are inside the 24-hour window. Email the corrected line now. | \nCancel or Change an Order | \n
| The charge nurse wants shirts for the huddle in Nurses Week | \nCount back 17 business days from May 6 and collect sizes before then. | \nShipping & Delivery | \n
| The crewneck is roomier than you expected | \nYou have 60 days from delivery. Email us the size you have and the size you need. | \nReturns & Exchanges | \n
| You are ordering from a ward in Australia or New Zealand | \nSame free shipping, same 7-14 business days in transit, prices in USD. | \nShipping & Delivery | \n
| Your return went back last week and you are waiting on the money | \nThe refund is sent within 7 days of our receiving the return. | \nRefund Policy | \n
| You started a 13-week assignment and the order shows the old address | \nTell us within 24 hours of ordering. Later than that, email us the order number straight away. | \nContact Us | \n
| You cannot decide between L and XL | \nMeasure a sweatshirt you already like and compare how it sits. | \nSize Guide | \n
| You are not sure the order went through | \nLook for the order email, then check what the status means. | \nOrder Tracking | \n
Some questions sound like store questions but belong to someone else. Whether a Ceil Blue tee is allowed on your floor is a question for your unit’s dress code, not for us. Whether a set of letters belongs after your name is a question for the body that issued them; we only print what you type. And whether a parcel will land before the day of the ceremony is something nobody can promise, which is why we give you the two ranges and let you count. For buyers in Australia and New Zealand, where the floor is the ward, every answer on this page applies unchanged: same sizes, same times, same free shipping.
\nThree small things make any message faster to answer. First, put the order number in the subject line; it is in your order email. Second, say what you want to happen in one sentence: change the line, start a return, confirm the status. Third, when the message is about printed text, type the line exactly as it should read, with every comma and capital in place, because we will copy it character for character.
\nIf you have not ordered yet, you do not need an order number. Tell us the product and the question. A float pool nurse asking which items print without a unit, or a preceptor asking whether a name of 23 characters can fit a 22-character field, will get a direct answer either way.
\nPlease do not send card numbers or passwords by email. We never need them to help you.
\nEmail support@scrubink.shop. Support is email only: no phone line, no chat. We reply within 24 hours on business days. If you clock out at 0730 and write on your way home, expect the answer within the next business day, and on a weekend expect it after the weekend. Contact Us has our address and the details, and Submit a Ticket lists a ready subject line for each kind of request.
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